Refund policy

Article 8. Complaints
8.1 Customer has the obligation to inspect the delivered products immediately upon receipt. The Customer must report any defects to YourAudio in writing and with reasons within fourteen (14) days of discovery.
 
8.2 Minor deviations in the quality of the delivered products, which are technically unavoidable or generally permitted in trade, cannot constitute grounds for complaints or for termination of the agreement.
 
8.3 If it has been demonstrated that the products do not comply with the agreement, YourAudio has the choice to replace the products in question with new products upon return or to refund the invoice price plus shipping costs paid for shipping them.
 

Article 9. Right of withdrawal
9.1 When purchasing products, the Consumer has a reflection period and the option to terminate the agreement without giving reasons during 30 (thirty) working days. This period starts on the day after receipt of the product by or on behalf of the Consumer.
 
9.2 During this period, the Consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to YourAudio with all accessories supplied and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by YourAudio.
 
9.3 If the Consumer exercises his right of withdrawal, a maximum of the costs of return will be borne by the Consumer.
 
9.4 If the Consumer has paid an amount, YourAudio will refund this amount as soon as possible, but no later than 30 days after the return or cancellation.
 
9.5 If the Consumer does not have a right of withdrawal, this can only be excluded by YourAudio if YourAudio has clearly stated this in the offer, at least in time before concluding the agreement.
 
9.6 YourAudio reserves the right to refuse returned products (within or outside the withdrawal period of thirty (30) working days) or to credit only part of the paid amount if it is suspected that the item has been used or has been damaged by the Customer. damaged.
 
9.7 When requesting a return, YourAudio must be notified in advance by e-mail of the Customer's name and the order number under which the item was delivered. YourAudio will then provide the return address to the Customer. Unregistered returns will not be processed.
 
9.8 Unpaid returns will not be accepted.
 
9.8 Excluded from the right of withdrawal are products:
  • that have been created by YourAudio in accordance with the Consumer's specifications;
  • that are clearly personal in nature;
  • which by their nature cannot be returned;
  • that can spoil or age quickly;
  • the price of which is subject to financial fluctuations; market over which YourAudio has no influence;
  • for audio and video recordings and computer software of which the Consumer has broken the seal;
  • repairs of items offered by the consumer.